Shipping

Enjoy free shipping on every order! No minimum, no restrictions

The average delivery time is approximately 14 days.

You will receive tracking information with every order.

You can check the current status of your package at any time using the track & trace link or code you received in your shipping confirmation email.

If your order is past the expected delivery date or the tracking information shows a significant delay, feel free to contact us at info@adores.nl. We’re happy to assist you!

Returns

Yes, you can return your order. Please note that returns must be made in accordance with our Returns Policy, which you can find here Returns policy

We recommend reviewing the policy for details on the return window, eligible items, condition requirements, and the steps to initiate a return.

Once we have received and processed your return (and confirmed everything is correct), we will process your refund within 5 business days.
The refund will be credited to your original payment method. Please note that depending on your bank or payment provider, it may take a few extra days before the amount is visible in your account.

Customer service

We're sorry to hear if your item arrives damaged! We handle this according to our Returns Policy.

Please report any damage to us within 7 business days of receiving your order by emailing info@adores.nl (include photos of the damage and your order number). We'll guide you through the next steps, which may include a return, replacement, or refund, depending on the situation.

Note that returns or refunds for damaged items will only be processed if reported within this timeframe and in line with our policy. We appreciate your understanding and will do our best to resolve it quickly for you!

Payment

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay
  • Apple Pay
  • Google Pay
  • Klarna

Yes, you can! Thanks to our partnership with Klarna, you have the option to pay later or in instalments, subject to their terms and approval.

We also accept various credit cards that often offer “pay later” or deferred payment options through your card provider.